Oh, Buzzy does look sad. Guess it will be a winter of sweaters? Poor Buzzy has crossed my mind several times when I am combing out my guys with their long coats.
My thoughts: Have you contacted the groomer or the shop regarding this poor 'grooming job'? If your husband paid her and gave her a tip, she no doubt thinks she did a good job. I am not talking about going in a raising a hissy fit, but calmly with photos - or even send a letter with a photo of what he now looks like compared with what he should look like. The point being - to educate her and let her know she really screwed that haircut up. So that another poor Havanese does not suffer the same haircut. Then she can do what she wants with the information - go on her merry way and continue as she has been doing and lose customers (as I doubt you would ever return, and when people see Buzzy and inquire about where that cut came from, they won't be going there either), or she can educate herself and work on her skills so she turns out a decent cut on a Havanese. And maybe she will realize that, yes, maybe she should take the clients up on their offer of pictures.
My SIL lives in a small town in Montana. There was a grooming shop, but the owner had to retire and sold the shop to a mother and daughter who had no training. Part of the sale agreement was that the gal selling the shop would train the mom and daughter for a month. After a week, she was dismissed - they felt they knew it all. I saw some of the cuts my SIL's poor Shi Tzu was given. Hack jobs. But they were the only game in town, with many miles to the next town with a groomer. So people complained, but had no where else to go - if they were not up to tackling the grooming themselves.
Linda, Augie & Finn's Mom