OK, the title sounds more sinister than what happened, but I couldn't think of better verbage.
I took Keeper to the vet for his parvo booster. I called and asked for him to be given just the parvo/distemper instead of the 4-in-1 for this last shot, so that was in his notes. I go to the vet, they come get him out of the car, and I wait. The vet checked him over and then called me to confirm that yes, I only wanted the parvo/distemper, she said she was going to give that to him, then the admin would call me for payment, etc etc. So I get the next call from admin, it'll be $100, I give her my payment info and wait for keeper to be brought out.
The vet tech brought him out and handed him to me with "now, we need to talk about this". My mind immediately flew to..did Keeper bite them? .. the vet tech says that when she went to grab the vaccine from the fridge, she accidentally grabbed the 4-in-1 and that was what Keeper got. They did not charge me for the vaccine, so they only charged me $65. I told her that I appreciated her letting me know about the mistake (I would have known anyways, as they put the sticker from the vial on the vaccine certificate), and for not charging me for the vaccine.
Then I started driving home and realized...this means that the vet did not double check what she was injecting into my dog. In fact, because they told me it was $100 and then realized they dropped the price AFTER they told me what it was going to be - which means they didn't realize it until they were getting the paperwork together with the certificate. What would have happened if the vet tech was looking at one vaccine, but grabbed a vial for something completely different and he got something completely different that could have adverse effects? (Or what if it happens to someone else?)
I *do* appreciate the vet tech owning up to her mistake AND to the discount. But I cannot believe that the vet didn't double check the label. Though maybe she was on autopilot and saw that it was what they normally give. But we had JUST talked on the phone minutes before. It should have been fresh in her mind.
.. Now, keep in mind this is ontop of them having already had Keeper's birthdate wrong even though I gave them the information twice on his first intake (I saw it was wrong on his first certificate and they did fix it). But how does one type in "19th" when they had it infront of them in two places that it was the "24th"? So it seems like lack of attention COULD be a thing at this clinic?
This is a new vet I was trying out because they are more raw friendly, and open to titres where my normal vet prefers to sell her Hills brand food and do regular vaccinations. She is OK with me titring, but because of how she said it, I'm not confident she'll read the titres correctly. This new vet has SO many good reviews, but mostly about the owner of the clinic. The vet I've been seeing is not the owner. I also know that it's covid time and things aren't running as smoothly as normal.
But... is my being upset overreacting to the situation? I am most likely not going to return there for Keeper again, am I "justified" by that? (I know, we are free to change vets and get second opinions and all that, but I'm just wondering if I'm going overboard with my thoughts here).
I took Keeper to the vet for his parvo booster. I called and asked for him to be given just the parvo/distemper instead of the 4-in-1 for this last shot, so that was in his notes. I go to the vet, they come get him out of the car, and I wait. The vet checked him over and then called me to confirm that yes, I only wanted the parvo/distemper, she said she was going to give that to him, then the admin would call me for payment, etc etc. So I get the next call from admin, it'll be $100, I give her my payment info and wait for keeper to be brought out.
The vet tech brought him out and handed him to me with "now, we need to talk about this". My mind immediately flew to..did Keeper bite them? .. the vet tech says that when she went to grab the vaccine from the fridge, she accidentally grabbed the 4-in-1 and that was what Keeper got. They did not charge me for the vaccine, so they only charged me $65. I told her that I appreciated her letting me know about the mistake (I would have known anyways, as they put the sticker from the vial on the vaccine certificate), and for not charging me for the vaccine.
Then I started driving home and realized...this means that the vet did not double check what she was injecting into my dog. In fact, because they told me it was $100 and then realized they dropped the price AFTER they told me what it was going to be - which means they didn't realize it until they were getting the paperwork together with the certificate. What would have happened if the vet tech was looking at one vaccine, but grabbed a vial for something completely different and he got something completely different that could have adverse effects? (Or what if it happens to someone else?)
I *do* appreciate the vet tech owning up to her mistake AND to the discount. But I cannot believe that the vet didn't double check the label. Though maybe she was on autopilot and saw that it was what they normally give. But we had JUST talked on the phone minutes before. It should have been fresh in her mind.
.. Now, keep in mind this is ontop of them having already had Keeper's birthdate wrong even though I gave them the information twice on his first intake (I saw it was wrong on his first certificate and they did fix it). But how does one type in "19th" when they had it infront of them in two places that it was the "24th"? So it seems like lack of attention COULD be a thing at this clinic?
This is a new vet I was trying out because they are more raw friendly, and open to titres where my normal vet prefers to sell her Hills brand food and do regular vaccinations. She is OK with me titring, but because of how she said it, I'm not confident she'll read the titres correctly. This new vet has SO many good reviews, but mostly about the owner of the clinic. The vet I've been seeing is not the owner. I also know that it's covid time and things aren't running as smoothly as normal.
But... is my being upset overreacting to the situation? I am most likely not going to return there for Keeper again, am I "justified" by that? (I know, we are free to change vets and get second opinions and all that, but I'm just wondering if I'm going overboard with my thoughts here).