Do you like your Vet? - Havanese Forum : Havanese Forums
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post #1 of 27 (permalink) Old 03-12-2008, 06:58 PM Thread Starter
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Do you like your Vet?

this feeling in me has building for a bit-- but my latest incident with Cash made me do a little (2 phone calls) of research.

I really like the doctors at my Vet Clinic. We have two that we usually go to, but have seen others as well-- and they are all fine. But the front office is quite frankly not very helpful and sometimes rude. They do not get involved at all with Insurance claims-- not even to give you an appropriate diagnosis and are pissy when asking for copies of records.

I also think they charge a bit more than some others in our area. ( I am not talking about the emergency care I know that is always more) I called around today to get a feel for prices, so I used the neuter of an under 20 lb dog as my reference. When Jasper was neutered a year and 1/2 ago it cost us $140 which I thought was more than reasonable. When Cash was neutered a year later it was $270. When I asked them why it almost doubled they said --"new prices." And in fact I have noticed that every time we go it is a lot more. So when I called around today I got prices from $330 to $200 for an uncomplicate neuter of a dog under 20lbs. The 200 being from one of the more reputable in the area. This clinic also told me they are very happy to assist in insurance claims and in fact the doctors often right letters to VPI to get things covered.

Of course "the devil you know...ya da da da da" And they are 5 minutes from our house and know my dogs and us.

But do you guys like your Vets, and do you get support from the front office?




Missy, Jasper & Cash
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post #2 of 27 (permalink) Old 03-12-2008, 07:03 PM
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Yes, they have always been helpful! The front office staff is great and have been around a long time so that they know the animals. They have a number of vets and all have been good. I only have one little pet peeve and that was them not catching the low thyroid faster. I have been going to the same vet for 20 years so I don't know what others cost. I don't think mine is real cheap but they always have the most up to date equipment and automatically do all the testing prior to surgery. They are also very close which helps out in emergency situations. They even have a medication drive through!

The most important thing is that you feel comfortable and feel that your dogs are getting all the attention they deserve. If you ever doubt anything getting a second opinion is a great idea.
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post #3 of 27 (permalink) Old 03-12-2008, 07:08 PM
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I love my vet and all of her staff. I think it's just as important for the front office staff to be helpful as the doctors. They've all made the effort to learn my name and recognize my voice (I hope it's not because I go in that often!)

At one point they had a vet I didn't like. It took me a while to work up the nerve but I finally told them I preferred not to see that vet - that he tended to give me worst case scenario to everything. They were very nice about it and put it in my records so that I didn't have to tell them every time.

Whenever I take the dogs in for a procedure/tests, they call a day or two later to make sure everything is okay.

They have also recommended another office that provides more sophisticated testing when I've needed it and then been very good about working with them to communicate results/etc.

This wasn't the first vet I went to (or the 2nd) and I was reluctant to move....same reasons, they know me, the dogs know them, but once I found this place, I was really glad I had made the moves. And my dog at the time really didn't care who she was seeing!

When you're out running errands, stop in to a new office and see what you think. You can have all of your records transferred to another vet (it took me going in and standing there while they did it, but darn it, it's part of their standard business!)

Jill

Jill - Tess & Cody's mom

Last edited by Jill in Mich; 03-12-2008 at 07:10 PM. Reason: Another thought....
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post #4 of 27 (permalink) Old 03-12-2008, 07:08 PM
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Missy, I had such a hard time finding a good Vet prior to getting Pablo. So after we checked a few out, we were happy with our choice. Nice, expensive, clean, good smelling facility with a great and always friendly staff (I emailed them 25x with all kinds of crazy questions, before we even went there with the pup). BUT the Vet was such an arrogant, snobbish, non-compliant, incompetent ***hole that after going there 2x I had to make the hard decision and quit. I felt bad, cause I really loved the staff but it's the Vet we have to get along with mostly.

So my Breeder helped us contact another Hav-owner who forwarded me a recommendation to a Vet closer to us and cheaper but MUCH more competent. We love him, he's great, he listens, is open for our thoughts and knowledge about the breed and definitely not a money-eater like the other one. The clinic looks less fancy shmancy, the staff is a little less welcoming, yet still always friendly and I always look forward to going there. I'd say: go with your guts!!!

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post #5 of 27 (permalink) Old 03-12-2008, 07:18 PM
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I know I've said this before, but I use multiple veterinary offices. Each one seems to be better at certain things.

My "show" veterinarian is farther away (20 min) and comes from a show & breeding background and would never dream of trimming hair for a non-emergency procedure, is knowledgable on what I am looking for in conformation (not breed specific, but...) and in reproductive needs. They are always quick to refer me to specialists if I ask, and the whole staff is friendly and knows me by name. They also give all of my dogs extra special treatment, and everyone there has come to love Havanese from my dogs visiting over the years. However, they are nearly double the cost of my "pet" vet around the corner from my house. I have also had a lot of trouble getting in for appointments at convenient times.

I use my "pet" vet, as I fondly like to call them for some basic routine care like health certificates, rabies shots, and recently took a chance and contacted her to do a puppy exam. She was soooo thorough, so sweet and I found out that she's a Dr. Dodd's protocol follower, so she hooked me with my puppy exams now. They will also look up things for me, like blood draws for STD testing, and will do it on site, and they will see me on Saturdays or Sundays too. They don't remember my name, and none of the front staff can remember what a Havanese is (ha ha!), but the veterinarians are all very caring, so sweet to the dogs, and thorough. It always seems to take an additional 30 minutes to check out too, which can drive me crazy sometimes. I ran in on Sunday morning for what I thought was an emergency, and after a very thorough exam, and diagnosis, he told me it was free of charge. Seriously, who does that nowadays?

I've had a lot of veterinary business to give this year, with all of my travel (health certificates), blood draws, puppy exams, vaccine updates and now a (non-)emergency. My pet vet has responded so well to everything I've needed this year, that I'm inclined to keep giving them the bulk of my business.

So, yes. I'm comfortable with certain things. I'm not so sure I'd take any of my dogs to my pet vet for surgery, but I won't rule it out. They've proven themselves to be excellent for everything else so far!

It is impossible for you to know as much as the veterinarian does (and maybe even the staff), but you are the advocate for your dog, so demand (nicely, of course) respectful behavior and take your business if you aren't getting it.
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post #6 of 27 (permalink) Old 03-12-2008, 07:20 PM
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vet

Hey guys...keep in mind we are in a small small town and this is not made up. We loved our vet. Crack, yes that was his name...was in his 80's. He was awesome. Once when our coonhound went down, he kept her for a week on fluids trying to help our 15 year old make a comeback, she finally passed away and the ground was frozen. he kept her on ice for 2 weeks until the ground thawed so we could bring her home. Our bill was $25. The people that work in his office are Tater and Snake and Vickie... not sure how she got the normal name. They love our pets. Sadly, he passed away just before Christmas. We had to us another vet 30 minutes away who often takes hours to return your call. ( We had an emergency) good thing our dog was not hit by a car...We have had puppy buyers check our vet references and they never believe us when we tell them they can talk to Tater, Snake or Crack. Crack's widow has reopened his clinic with a retired vet who is very sweet and knowledgeable. She is keeping the clinic open until Snake finishes vet school. We feel blessed to have him going to school He worked so many years with Crack ( through his high school) etc...that we already would trust him with any of our dogs. They know them all by name... and when you take one in, they ask about the others....We once adopted a cat from Crack and all our vet visits were free for the life of the cat. You just don't find people like that these days.. He is greatly missed but we are looking forward to our new vet, "Snake" Susan
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post #7 of 27 (permalink) Old 03-12-2008, 08:02 PM
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Oh, the names are hilarious! Snake, Tater and Crack! That sounds like a children's story. Ha ha!
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post #8 of 27 (permalink) Old 03-12-2008, 09:02 PM Thread Starter
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I love your story susan.




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post #9 of 27 (permalink) Old 03-12-2008, 09:12 PM
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I like my vets and have been using them for quite a while. They are a 1/2 hr from me, if the bridge doesn't go up. Anyway, one of their associates just opened up his own practice within walking distance of my house. I really liked this vet, also. So, Shelby is due for her boosters and she has an appt next Friday. The office is very friendly. I don't know about insurance forms, because I don't pay for well care visits thru my insurance. I guess I'll find out more next week.

I did bring Shelby there to have her nails cut. Shelby was so scared, she peed all over herself. They took her to grooming and washed and dried her, which I thought was very nice.

I also remembered that their office hours are great - open till 9pm M-F, Sat til 6pm and Sun til 5pm.


Michele
Kodi & Shelby's Mom and Julian's Grandma

Last edited by irnfit; 03-12-2008 at 09:16 PM.
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post #10 of 27 (permalink) Old 03-12-2008, 09:41 PM Thread Starter
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Wow, Michele, that sounds like a great stroke of luck for you that he opened so close and they are so nice, with such great hours. Poor Shelby. Very nice of them to do that.




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