Cooking Raw Food - response from NV - Havanese Forum : Havanese Forums
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post #1 of 22 (permalink) Old 03-25-2008, 05:24 PM Thread Starter
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Cooking Raw Food - response from NV

Hi all:

After my experience with Cash getting sick- I wrote Nature's Variety to see if any one else had reported problems with a batch of their raw food (we don't really think that the raw food made Cash sick, it is just one of the possible causes) I also wanted to get the companies opinion about the safety of cooking the medallions. I wish it were otherwise, but medallions are all I can get them to eat-- and after Cash's illness (happened after I had fed them raw for just a few days) -- I just can't feed it to them raw anymore as irrational as it is.

Here is what they wrote-- they pretty much said what my Vet did- but it was good to here it from them. I feel pretty good about their response-- Although I wish there was a name and phone number.

Quote:
Dear Ms. Frederick,

Thank you again for taking the time to contact us at Natureís Variety with your recent experience with the Raw Frozen Diets.

After receiving your email, we referred your details to our staff veterinarian, Dr. Silver to see if perhaps, he could shed more light and offer any recommendations. Dr. Silver suggested that itís perfectly fine to cook the medallions if you feel more comfortable doing it this way. Itís true that a small amount of micronutrients and enzymes are lost when the meat is cooked, but not enough to cause concern. In addition, the small, cooked bone fragments have no adverse effect when ingested. Without looking at the vet records for your dog, itís hard for Dr. Silver to say one way or another, but based on the symptoms, itís not conclusive that itís food related. Dr. Silver would be more than happy to look over your vet records if youíd like to get more information and make suggestions to you, as needed or perhaps better explain the treatment methods prescribed for your pet.

We would also like to provide you with a few Natureís Variety vouchers. At this time we do not have a phone number or address on file, and if you could provide this information, we will mail them out to you. We hope that you will find our products of value and continue as a customer with us.

Our mission is to provide pet owners with superior quality pet nutrition products as well as exceptional service and value. It is important in this process to continue to receive feedback from our consumers and again thank you for your time and cooperation.

Sincerely,

Customer Service
Natureís Variety
I am not taking them up on looking at Cash's records, as I feel he has seen some pretty great doctors--- But I think it was a nice gesture. But I did take them up on some Vouchers... LOL.




Missy, Jasper & Cash
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post #2 of 22 (permalink) Old 03-25-2008, 06:34 PM
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Hey Missy - that's great that you can cook them without a big problem. It was very nice of them to offer to look at Cash's records. Sounds like a pretty good company and it seems like they responded very quickly.


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post #3 of 22 (permalink) Old 03-25-2008, 08:50 PM
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Hi Missy,

Pretty good response from NV. What 'meat' were you feeding anyhow? Chicken?
Did you send them the lot # and all that? Just out of curiosity, when does your bag expire?

Wonder how I can hit them up for some vouchers...

Ryan

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post #4 of 22 (permalink) Old 03-25-2008, 08:59 PM
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Missy,
What a great response from NV. I am so glad to learn that we can cook them because now maybe my 2 will eat them. I am going to try it tonight. What do you think, a little salmon oil in a small frying pan? microwave?
I'll let you know how they respond.
Oh, did you know they also have freeze dried? I haven't tried it yet.
Thanks for the info.
Carole
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post #5 of 22 (permalink) Old 03-25-2008, 09:57 PM Thread Starter
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Ryan, it was beef- I couldn't find the lot # but the expiration 1/09. Here's an article I found that made me think it was possibly the food -- but since Jasper was fine it is unlikely- unless Cash has a compromised immune system. I would just compliment them and ask them if they have coupons.

http://www.naturalholistic.com/handouts/neospora.htm

Carole, I admit to nuking them. but I think frying them up in a little salmon or olive oil would probably taste better. Let me know how it goes over with your gang.




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post #6 of 22 (permalink) Old 03-25-2008, 10:01 PM
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Missy,
Beef is actually Beamers least favorite flavour... At one time I thought he might be even alergic to it... who knows..
Have you tried the other flavours?

Ryan

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post #7 of 22 (permalink) Old 03-25-2008, 10:13 PM Thread Starter
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Ryan, We use primarily the Chicken and the Beef- Jasper prefers beef and Cash Chicken (of course they can't make it easy on me.) Jasper pretty much grew up on the Rabbit- but I stopped using that when I found out they sourced the rabbit from outside of the US including China (you would think there would be plenty of rabbit in North America don't you?) Tried the lamb-- Jassy was OK with it- Cash wouldn't touch it. haven't tried the venison yet. Oh and they don't care much for the freeze dried but it is quite a bit more expensive too.

It's funny, but Jassy my finicky boy has become quite a good eater (he'll even eat kibble every now and then.) Cash on the other hand who was a chow hound has decided (since he was sick) that if it doesn't come from my hand it can't be worth eating. Do you think he knows he's milking our sympathy?




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post #8 of 22 (permalink) Old 03-25-2008, 11:08 PM
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Hi Missy,

I don't have a name for you, but the plant is just a mile down the road from me. If you'd like, I can get you a phone number for them. I've called them before and you get a phone tree, but eventually can speak to a human. It's actually a very small plant, so I can't imagine there are that many employees there. The company also makes food for zoo's I believe.

Beverly

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post #9 of 22 (permalink) Old 03-25-2008, 11:54 PM
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Thumbs up

Missy,
I fried about 8 little lamb medallions in a little salmon oil and they couldn't eat it fast enough! When it was raw Vinny would try to push his dish under something to hide it......it discussed him and he even went 3 days without eating and then ate a little cause he was starving. It even smelled great. I cut them into little pieces before cooking and cooked it what I would call medium/rare.
To be honest with you I was feeling so bad that the dogs were trying to eat what they obviously hated. It discussed me to look at it. Now that I know they can get the same benefit by cooking it they are happy and so am I.

Carole
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post #10 of 22 (permalink) Old 03-26-2008, 12:04 AM
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Missy, good to know as I've been wondering about the whole 'cooking the raw food' thing. I will pass the info on to my boss who owns the health food store as he believed it would be unwise to cook the medallions. There might be some loss of nutrients, but it's good to know it's not enough to no longer cook them should I feel like it.

you wrote: "It's funny, but Jassy my finicky boy has become quite a good eater (he'll even eat kibble every now and then.) Cash on the other hand who was a chow hound has decided (since he was sick) that if it doesn't come from my hand it can't be worth eating. Do you think he knows he's milking our sympathy?"

I have to LOL at that. Sooooooo what else is new, eh?

I think thier vet wouldn't even say it was the food causing Cash's problems anyway. Nice of them to offer, but it wouldn't be very objective. As you said, though, your vets were more than qualified for the job.




Hello. My name is marj and I have MHS.




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