petsmart - Havanese Forum : Havanese Forums
LinkBack Thread Tools Display Modes
post #1 of 27 (permalink) Old 07-17-2007, 11:35 AM Thread Starter
lfung5's Avatar
Join Date: Jun 2007
Location: PA
Posts: 6,496
Submit Photo: 3
Photo Submissions 36 Times in 33 Posts
petsmart grooming horror story

Hi Guys,
I know most of you don't live in the Philadelphia area, but this letter was emailed to me and I thought I would pass it on. I groom all my dogs and think it's pretty easy to learn. After reading this letter you might consider it!

Also, my step daughters dog is the sweetest dog. He never used to flinch when I would cut his nails. One time I took him to a groomer and after that, he wouldn't let me cut his nails. HMMMMMMMMM

Good morning, everyone!

I just wanted to forward along an email that was sent to us from a
concerned citizen who used to go to the Pottstown Petsmart. I know
that some of our volunteers reside in the Pottstown area or know
people who do.

This email has concerned all of us and if any of you use the groomer
at this Petsmart or have heard any other accounts like this from this
location, PLEASE get in touch with us ASAP:

"I just wanted to share with you something that I witnessed today at
the PetSmart in Pottstown , PA. ..

I had dropped my dog off at the groomers inside of PetSmart and when
I came back to pick her up, I saw through the mirror the groomer
smacking at a large, brown dog. Then I saw the dog snap at her and
she reared back and with a full fist punched the dog right in the
side of the mouth. At that point, I started screaming for someone to
help and the nurse from Banfield Vet came running to see what had
happened. When the manager came to ask what happened, I told her
everything. She was most def initely in disbelief! Even my daughter,
Madison, told her that she saw the woman punch the dog in the face.
This woman manager just told me, "You think you saw the groomer hit
the dog but I assure you that she did not." She continued by saying
that it's my word against her's. I know what I saw!!!! There's no
doubt in my mind! After lots of very loud arguing, I saw my dog come
out from the back room and I went into the grooming area and then
confronted the groomer about what I had seen. She instantly snapped
back at me saying that the dog tried to bite her. Okay, so is that
what we do now? Abuse dogs for being scared and upset because someone
was RAKING through it's tangled fur? I just felt so bad for the dog
and the owner's who will most likely never find out about the

When I went to pay, the manager came righ t over and said that it was
complimentary today and that I can go. I guess it was her only way to
get me out of the store and to shut me up! But, I assure you that I
did not! I called the Pottstown Police Department and filed a report.
I plan on calling the news and making them aware as well. Lastly, I
think that a call to the HUMANE SOCIETY is more than due!!!

What I am asking you to do is to please forward this to your family
and friends to inform them to never use this groomer. Our pets can
not talk and tell us what's happening to them. You have to be 100%
sure of the places and environments that you put your pets in. You
are all they have and they depend on you for their safety and well
being. I can't even begin to think of what else goes on in there when
they think no one is watching! Well, today I was watching!
I plan to fight this to the very end!!! Thanks for listening!


Last edited by lfung5; 07-17-2007 at 03:27 PM.
lfung5 is offline  
Sponsored Links
post #2 of 27 (permalink) Old 07-17-2007, 11:42 AM
Senior Member
CinnCinn's Avatar
Join Date: Mar 2007
Location: Gig Harbor, WA
Posts: 890
Submit Photo: 0
Photo Nominations 1 Time in 1 Post
Hi Linda,

Thanks for the info. I can add something to this. I took my other dog to Petco just for a nail trim. After twisting & ripping one nail to the quick I learned the technician was just learning and had never trimmed nails before. That would have been good to know up front.

They, happily, paid my vet bill. I wish I'd never gone there.

With a smile,

There is no psychiatrist in the world like a
puppy licking your face. ~Bernard Williams
CinnCinn is offline  
post #3 of 27 (permalink) Old 07-17-2007, 11:48 AM
Join Date: Oct 2006
Posts: 312
Submit Photo: 0
Photo Submissions 0 Times in 0 Posts
Linda -

I almost started to cry when I read your post. That is DISGUSTING and makes me so MAD to hear what the groomer did. You are such a wonderful person for standing up for all dogs that may go to this groomer and I thank you for being an angel and speaking up
RedHeadedGator is offline  
post #4 of 27 (permalink) Old 07-17-2007, 11:59 AM
Pepper's mom
The Fussy Puppy Gang's Avatar
Join Date: May 2007
Location: Southern CA
Posts: 1,329
Submit Photo: 0
Photo Submissions 6 Times in 5 Posts
OMG, we take Pepper to Petsmart for his puppy and sanitary trims. They used to bathe him, too, but I've taken that over since I prefer to do it myself.

Now they have no reason to take him in the back area since they will never again be bathing him. He'll go in for trims only, at least until I learn how to do it myself.

Thankfully Pepper is quite happy to see the gals there, so I know he hasn't been mistreated.

Between this story and the one about the groomer who cut the dog's ear off and Super Glued it back on, it really makes you wonder who you can trust!

The Fussy Puppy Gang is offline  
post #5 of 27 (permalink) Old 07-17-2007, 12:20 PM
MaddiesMom's Avatar
Join Date: Mar 2007
Location: SF Bay Area
Posts: 2,622
Submit Photo: 2
Photo Submissions 3 Times in 3 Posts
That is truly tragic. I hope the media and police take action. I'm very suspicious of the "chain" groomers. I know many are good, but I think in some, the turn-over is quite high. My daughter usually takes her darling Westie to a groomer in my area, but since she lives in SF and had a very busy week, she took him to a Petco there. She said the two male groomers looked like "skinheads". They assured her they knew how to groom Westies. Well, long story short, he came back completely shaved, looking like a skinhead. My daughter was in tears. I've used the same groomer for 9 years, and she's been in business way longer than that. I think we need to be really sure we know we're taking our babies to a reputable groomer. Animal abuse is tragic as these poor animals have no way of telling us what has happened.
MaddiesMom is offline  
post #6 of 27 (permalink) Old 07-17-2007, 12:32 PM
Brady's mom's Avatar
Join Date: Nov 2006
Location: PA
Posts: 3,067
Submit Photo: 4
Photo Submissions 16 Times in 9 Posts
Tears came to my eyes reading that. Now I know why I take my dog to a very expensive, but very good groomer who I trust. She has been grooming dogs for 20+ years and came recommended from someone I met at my vet. I would love to do it myself, but not sure if I can handle it. Linda, you will have to teach me one of these days.

**Karen, Mom to Brady, Dugan, and Devon
Brady's mom is offline  
post #7 of 27 (permalink) Old 07-17-2007, 01:30 PM
Benji and Lizzie's Mom
Poornima's Avatar
Join Date: Jun 2007
Location: New Jersey
Posts: 4,086
Submit Photo: 0
Photo Submissions 6 Times in 5 Posts
This was so heart breaking to read.

I take Benji to my vet's office where they have a groomer on staff. She is experienced and Benji enjoys going to her. I have peace of mind that Benji is at a safe place where people really care about their clients.


Best, Poornima
Poornima is offline  
post #8 of 27 (permalink) Old 07-17-2007, 01:33 PM
Oreo's Mom
Join Date: Nov 2006
Location: Whitby, ON, Canada
Posts: 2,099
Submit Photo: 0
Photo Submissions 5 Times in 5 Posts
That is just sickening, and to think that there are many out there. I for one, am now set on doing it all myself. I even tried those little clippers for the feet today and it was pretty easy. Here's to safety and saving money.

Another place that leave me skeptical is doggie daycares - the other day we had a surprise funeral to go to and we had to leave our kids at a sitter and had to leave Oreo at a doggy daycare. When we went to pick him up he was soaked! I asked them why and they said they didn't know!!! How could they not know what is going on a their daycare. Needless to say that Oreo came back utterly stressed, his poops were runny and he did not recover from uncontrolled loose stools for 5 days!! To make it worse, Oreo was barking at other dogs uncontrollably the very day from getting back from daycare. After experiencing all of this I no longer will be sending him to any daycare - I will not take that risk.

"Life is too short to not follow your heart. Live, love and laugh everyday"
whitBmom is offline  
post #9 of 27 (permalink) Old 07-17-2007, 01:59 PM
Senior Member
Laurief's Avatar
Join Date: Nov 2006
Location: New Jersey
Posts: 9,794
Submit Photo: 2
Photo Submissions 28 Times in 20 Posts
That is such a terrible story but sadly one that you hear often. I have always wondered about the groomers at those type of locations. I can say that if I could, I would groom my own, but I have found a groomer that only does small dogs, she is great & loves my dogs!!
Lily - when we first got her - went to a local popular groomer in town and I feel that they abused her!!
I witnessed it when I picked her up the last time, and they carried her out of the back closet (dark and small) in a cat carrier and said they put her in there cause she was barking!!!!!!! Well you sit her on a table, next to a dog 17XXXX her size and of course she is going to bark. I think that she was so traumatized by that, and of course I dont know what else they did to her but she does not trust anyone anymore (except people she knows well). Its too bad you could not wait around for that owner to tell them what happened!!
It makes me so mad!!!

Lily, Lexi ,Logan, Laila & Lizzie's Mom
(Gigi, Lucas, Dugan, Madeline,Reo,Alvin, Lucky, Lukey, Punch, Colby & Ben-(we will always Love you!!)
Laurief is offline  
post #10 of 27 (permalink) Old 07-17-2007, 02:21 PM
Samson & Delilah's Mom
dboudreau's Avatar
Join Date: Jan 2007
Location: Nova Scotia, Canada
Posts: 2,683
Submit Photo: 3
Photo Submissions 17 Times in 15 Posts
Originally Posted by Thumperlove View Post
Do groomers have to go through any formal training?

It just seems like there are SOO many horror stories and bad ones out there?

Unforunately, all you need is a pair of clippers and place to put a table and you can call yourself a "groomer". That is why I think it is very important to ask for references and call them. Ask to see pictures of clients dogs. When I had a grooming/pet shop my grooming table was in the open, any one could watch. (That made it very challenging at times) And the walls were plastered with pictures of dogs that I groomed.

"Hav" a Great Day,
Debbie & Sam & Delilah

"Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind." - Dr. Suess.
dboudreau is offline  

Quick Reply

Register Now

In order to be able to post messages on the Havanese Forum : Havanese Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome