Surgeries - Breeder Guarantee & Reimbursement - Havanese Forum : Havanese Forums
 
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post #1 of 8 (permalink) Old 08-08-2013, 12:54 PM Thread Starter
Dana and John
 
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Surgeries - Breeder Guarantee & Reimbursement

Gibbs has a Cherry Eye and an Umbilical Hernia. I contacted my Pet Insurance and found these surgeries were not covered. The Cherry Eye is considered hereditary and the umbilical hernia is considered congenital. They suggested I contact my breeder.

Our contract does have a health guarantee that covers hereditary issues, so I gave him a call. The conversation was pleasant and involved cordial negotiation. The negotiation revolved around what my Vet charges for the surgeries verses what his Vet charges, and whether the Cherry Eye surgery was truly necessary (cosmetic in nature) and his understanding that in addition to being hereditary, it can also be caused by trauma.

The relevant facts are as follows:

My Vet Costs:
Cherry Eye - $575
Hernia - $75
Total $650

His Vet:
Cherry Eye - $300
Hernia $50
Total $350


We agreed to a $300 reimbursement. Overall I'm satisfied and would be happy to recommend the breeder to anyone looking for a Havanese in the Pittsburgh area, so I guess I'm just posting for posterity sake.

My opinion is that he's a stand up guy. I can understand why he wouldn't want to pay more than the $350 his Vet would charge, but his Vet is an hour away whereas my Vet is 10 minutes away.



What are your thoughts?

Should I have held out for $650?
Should I have held out for $350?
Good mutual compromise?

I'd really like other breeders to offer their opinions.

John




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post #2 of 8 (permalink) Old 08-08-2013, 01:46 PM
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I'm not a breeder but I think it's fair for the breeder to reimburse the full amount their vet would charge them especially in your case since you don't live too far from the breeder where vet service prices are more likely to be similar. I'm pretty sure as a good reputable breeder he wouldn't go to a less than stellar vet and if he feels he couldn've received those services for $350 and you have confirmed it with that vet's office and you have the ability, although far to drive to that vet's office I don't think the breeder should be obligated to pay more for your convenience. Especially since when we become a dog owner both parties the breeder and the owner are responsible for the health of the dog.

I guess this would be a different story, however if the breeder and owner lived in different states where vet service prices are significantly higher where the owner lives. Since this isn’t the case, however I do feel like he should’ve reimbursed you the full $350 but I would think that $300 is a fair and good amount given that you felt the negotiation process went fairly and smoothly, which is very important as well.

I'm glad that your negotiation process went smoothly and that you still have good feelings about your breeder!

Hope his surgeries go well and wishing him a speedy recovery!
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post #3 of 8 (permalink) Old 08-08-2013, 02:24 PM
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I'm sorry to hear what you and your pup are going though. This is why I dropped my pet insurance. Everything I've dealt with would not have been covered by insurance anything. Plus, the one claim that was legit was denied and it was lyme disease. I feel they will come up with any reason not to pay.....

As far as your breeder. I feel he should have paid the full amount. I am glad he at least paid something. Bella had liver surgery at 1.5 years old. Her breeder gave me back 1750.00 to put towards the surgery. That amount was the entire price I paid for Bella 9 years ago.

Good luck!1





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post #4 of 8 (permalink) Old 08-08-2013, 02:34 PM
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I agree with the previous post and think as long as you are happy with the compromise, and it does sound fair, then all around its a good deal. Since the breeder is fairly close it probably is not unreasonable for him to not want to pay the full price your vet is charging.

Just as a side, where around Pittsburgh are- North, South, etc? We are South (in Washington) and Sonic had Cherry Eye a year ago. I think the total cost (surgery for both eyes) was around $250 and we loved the place. It was not our regular vet, because he did not have the experience with this surgery that we were looking for, but he was one of three glowing recommendations we got for this place (the others were from our dog trainer and the day care they go to). They did a great job and were really knowledgable, performed a lot of these surgeries and Sonic has had no issues with his eyes since. Obviously this may not be any closer than for you to go to the breeders vet, but I wanted to post it as an option to check out other nearby vets who may be able to provide you with the service for somewhat cheaper than your vet.

At any rate, it sounds like your breeder is pretty good and it's nice to hear about good local breeders! Good luck to you and to Gibbs on his surgeries!!!


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post #5 of 8 (permalink) Old 08-08-2013, 02:44 PM
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I he hasn't been neutered yet, they can do the hernia while he's under. Unless it's really bad, I'd wait and do it then, so at least he doesn't have to go under an extra time.

I won't say what we would do in this situation, but I would drive 50 minutes to save $300. If this was one of our babies, and only an hour away, we'd probably go get him and carry him back when he's ready.
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post #6 of 8 (permalink) Old 08-08-2013, 02:47 PM Thread Starter
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Quote:
Originally Posted by Sonic and Aries View Post
I agree with the previous post and think as long as you are happy with the compromise, and it does sound fair, then all around its a good deal. Since the breeder is fairly close it probably is not unreasonable for him to not want to pay the full price your vet is charging.

Just as a side, where around Pittsburgh are- North, South, etc? We are South (in Washington) and Sonic had Cherry Eye a year ago. I think the total cost (surgery for both eyes) was around $250 and we loved the place. It was not our regular vet, because he did not have the experience with this surgery that we were looking for, but he was one of three glowing recommendations we got for this place (the others were from our dog trainer and the day care they go to). They did a great job and were really knowledgable, performed a lot of these surgeries and Sonic has had no issues with his eyes since. Obviously this may not be any closer than for you to go to the breeders vet, but I wanted to post it as an option to check out other nearby vets who may be able to provide you with the service for somewhat cheaper than your vet.

At any rate, it sounds like your breeder is pretty good and it's nice to hear about good local breeders! Good luck to you and to Gibbs on his surgeries!!!


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We live North. I was feeling good about the compromise before your post, and now I'm feeling better. I guess our Vet may be a little expensive for the Cherry Eye. I will question them again.

John




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post #7 of 8 (permalink) Old 08-08-2013, 02:56 PM Thread Starter
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Quote:
Originally Posted by Tom King View Post
I he hasn't been neutered yet, they can do the hernia while he's under. Unless it's really bad, I'd wait and do it then, so at least he doesn't have to go under an extra time.

I won't say what we would do in this situation, but I would drive 50 minutes to save $300. If this was one of our babies, and only an hour away, we'd probably go get him and carry him back when he's ready.
I completely concur with waiting until we have him neutered, and already have a plan with out vet, which is why I don't want recreate the wheel. We are having all of this done the same day:

1. Neuter
2. Cherry Eye
3. Hernia
4. Microchip


Here's why I don't want to take him to another vet just to save $300:

I want to keep unified care. Gibbs, Dana and I all like our Vet. Gibbs is comfortable with her and wags his tail in excitement when she comes into the room, so taking him to the Vet causes little puppy anxiety. Also, I like the idea one Vet having the complete history and knowing my dog. The cost of neutering and hernia is well within reason:

Neutering - $175
Hernia - $50

John




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post #8 of 8 (permalink) Old 08-08-2013, 05:23 PM
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Makes sense. I should have added "vets being equal" to the end of my previous post.
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