Halo dog food saga - Havanese Forum : Havanese Forums
 
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post #1 of 8 (permalink) Old 10-22-2008, 12:15 AM Thread Starter
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Halo dog food saga

Goodness, you'd think the saga with Halo dog food would have some answers by now since my dogs got sick after eating their food July 3rd but it's still going on.
I was told to send a sample of the dry food to a vet that they said was independent of them. I did that quite a while ago and have been waiting for the test results.
I got an email from them yesterday that was.....well, rude is about the only thing I can say about it. My vet was a little more vocal than that about it and had a few choice words to say.
Anyhow while waiting for this vet that "had no ties" to Halo dog food to test the food, I did a little research. Gee, she writes for them and gives a lot of advice on their pet website. Hm.......interesting.
Anyhow, since I got tired of waiting for them to test the food I sent them, I talked to my vets about it and they said they could send the food in for testing so that's what we did. I gave the food to them and they sent it to some lab.
Now Halo says that since the food wasn't sent to their vet that the food could have been contaminated. I'm not sure if they're accusing my vet of doing it or me. They weren't clear about that but they're having a cow over it.
Since I fed both wet and dry Halo, I should have sent the wet food cans in that I still have but just sent the dry. Now that Halo is screaming that there's absolutely no way a wet dog food could harm a dog (maybe they missed the dog food recalls on wet foods?) I guess I'll send in the wet food as well after getting the results of the dry food. I wonder what they'll accuse me or my vet of for doing that? Maybe injecting something into a can that's never been opened?
Wow, I'm stunned at their behavior and to think Ellen is a part of this company. I can't even watch her show and when I do see her on TV, I growl. One more rude email from this company and I may even bark at her
So the saga continues but hopefully soon at least we'll have the dry food results

Jan
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post #2 of 8 (permalink) Old 10-30-2008, 04:39 PM
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Jan,
I can not beleive this. It is worst that outrageous.

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post #3 of 8 (permalink) Old 10-30-2008, 04:41 PM
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Is this about the Halo food company in Florida? And Ellen, as in Ellen DeGeneres?
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post #4 of 8 (permalink) Old 10-30-2008, 04:48 PM
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Originally Posted by ashi's mom View Post
Is this about the Halo food company in Florida? And Ellen, as in Ellen DeGeneres?
Yes it is. Here's the original thread about it.

http://havaneseforum.com/showthread.php?t=4487

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post #5 of 8 (permalink) Old 10-30-2008, 04:58 PM
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I used to have a pet store in St. Petersburg and ordered some of their foods (canned cat at the time). Yes it was pricey..too pricey for my customers..my cats didn't really care for it either.
Plus the health food store down the road started selling it so I never ordered again. They had a liquid vitamin that was very good though.
If my memory serves me I met the owner of Halo and I believe it was out of Clearwater. If Ellen has something to do with it then she must have gotten involved recently (in past few years) because it was never represented to me that Ellen had anything to do with them.
I am sorry to hear the problems and suspecting the food. AND I would think for their own reputation, that they would be a little more cooperative.
I would definitely follow up and get the food tested. It could also save another dog's life!
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post #6 of 8 (permalink) Old 11-04-2008, 08:06 AM
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Simply outrageous! Nothing like the runaround to get your blood boiling. Hope you get some resolution from this Jan.
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post #7 of 8 (permalink) Old 11-06-2008, 12:35 PM
 
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FDA all the way.

I have not been on in a while but notice the pet food issue. Your best bet is to contact the FDA (food and drug administration) cut and past this link to the page about reporting problem products. http://www.fda.gov/opacom/backgrounders/problem.html. "To report adverse reactions or other problems with FDA-regulated products, contact the FDA district office consumer complaint coordinator for your geographic area. Texas--(214) 253-5200 ext. 5233" They will look fully into it. They will pull out the big guns and Halo will wish they had done more to fix the problem. They also need to be held accountable as you may be one of who knows how many.
I hope this helps.
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post #8 of 8 (permalink) Old 11-06-2008, 04:27 PM
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Jan, that is so insane! You go gettem gf!

Carole
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