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post #1 of 10 (permalink) Old 01-08-2014, 10:22 AM Thread Starter
Dana and John
 
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Bestbullysticks.com

I know this site is highly recommended, but I was wondering if anyone has had a problem with their order in the past few months.

We purchased 25 of their "odor free" bullysticks, and they were anything but odor free. I'm not exaggerating when I say the last one we pulled out smelled like a barn that had not been cleaned for over a year.

Since many seem to have no problem with their products, I'm beginning to think my order was simply processed in error and I received regular bullysticks.

As context, my expectations were not that their bullysticks were literally odor free, but these were amongst the worst smelling I ever purchased.

I did contact them today via their on-line contact form and will keep you posted as to what they say, but I'm just wondering if anyone had a similar experience on a recent order.

John




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post #2 of 10 (permalink) Old 01-08-2014, 02:53 PM
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I have only ordered their regular bully sticks a couple of times, with no problems. They were not odor free, but were not unduly stinky, either. Unfortunately for me, Benjamin's view seems to be "the stinkier the better". So, of course I get him the smelly ones, that's love. I think that you must have gotten a bad batch, because even the regular ones don't smell that bad, and barely smell at all until he starts chewing on them.


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post #3 of 10 (permalink) Old 01-08-2014, 10:44 PM
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We have ordered the odor free several times and have not gotten any smelly ones. I wonder if they mixed up the sticks, or you just got a bad batch.

Good luck, I hope they take care of it for you.

Diane
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post #4 of 10 (permalink) Old 01-09-2014, 09:19 AM Thread Starter
Dana and John
 
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They replied to my questions almost immediately and acknowledged that moisture usually gets in the bag during shipping and causes odor. They said I should have taken them out of the bag and allowed them to air out and dry. I did not. I kept them in the same bag and kept the bag sealed.

They offered two solutions:

First, they suggest I air out the sticks, let them dry and see if the odor goes away. If that doesn't help, they offered me an exchange. They will ship a new order out with a return label for the old ones.

I will air them out for three days to see if the odor subsides.


I appreciate reputable companies willing to go the extra mile to satisfy their customers. They could have just as easily blamed me for keeping them in the same bag and sealing it. They have earned a loyal customer provided either the "aired out" or new sticks are odor free.

John




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post #5 of 10 (permalink) Old 01-21-2014, 11:32 AM
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My puppy LOVES bully sticks, but they don't like her. She got sick - soft poop and vomitting. I thought she might have gotten a virus or something, and $300 later, the vet said she was fine. Then, my DH read something about bad bully sticks/products from China. I left them alone for a while, and then over the holidays, I checked with the pet store staff, who assured me the bully sticks were American and no problem. But we got the same result. So, bully sticks are out. Any suggestions on an alternative that is as fun for her to chew on?
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post #6 of 10 (permalink) Old 01-21-2014, 11:36 AM
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Himalayan Dog Chew or moose antler.
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post #7 of 10 (permalink) Old 01-21-2014, 06:08 PM
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I 2nd Himalayan Dog Chews.


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post #8 of 10 (permalink) Old 01-21-2014, 10:09 PM
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These are also a favorite of Emmie's; this brand is not at all stinky.

GoGo Natural Treats by Artvark Pet Products
9" Braided USA Steer Pizzle
http://www.artvarkpet.com/product_de...3004&PID=11006

Seattleites - you can find this product (in a variety of sizes) at local pet stores, such as Mud Bay and All The Best.

-Jeanne-

Last edited by MarinaGirl; 01-21-2014 at 10:25 PM.
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post #9 of 10 (permalink) Old 01-21-2014, 11:23 PM
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Jeanne you must not love your dog very much if you won't let her have the stinky ones. Ha ha, just kidding, Emmie is such a dainty little lady that she would probably not want them anyway.

Before I got my dog I was horrified to find out that they chewed on these things. Now I'm not, though when a guy in one of the pet food stores explained to me how they processed them, now that was a bit disturbing.

Re: the Himalayan Chews, Benjamin likes them a little, but they're not among his faves, I don't think. Eventually he will chew them down, and I tried the tip posted by another forum member (I forget who). When they get dangerously small, stick the little leftover piece in the microwave, and it will get all puffed up and delicious. He is crazy about them when they're like this, yum yum!


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post #10 of 10 (permalink) Old 01-22-2014, 06:15 AM
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I saw in the local pet store that you can actually buy the Himalayan Chews already puffed and in smaller pieces now.
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