Richell Ex Pen Mistake - Havanese Forum : Havanese Forums
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post #1 of 19 (permalink) Old 06-14-2015, 07:46 AM Thread Starter
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Richell Ex Pen Mistake

I've never felt as stupid putting something together as I did with the Richell Ex Pen. The instructions were incredibly detailed, but perhaps too much? Each piece I screwed into another -- after careful study of the instructions -- I would find out I had put backwards, or used the wrong piece or screw, etc. I finally thought I had it right yesterday and moved on to installing the divider. It won't fit properly. Fortunately DeaconBlues posted a picture of his correctly assembled pen a while back . I'm going to un-assemble and re-assemble this morning.

Otherwise, a beautiful crate.
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post #2 of 19 (permalink) Old 06-14-2015, 07:48 AM Thread Starter
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Here's a picture of the incorrectly assembled crate. Can you see what's wrong?
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post #3 of 19 (permalink) Old 06-14-2015, 08:27 AM
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LOL. So glad I am not the only one who is challenged in the area of construction. Actually, it looks good to me.
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post #4 of 19 (permalink) Old 06-14-2015, 09:02 AM
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Yep, the sections with the small holes should be on the inside, with only smooth pieces showing on the outside. I often find written instructions to be ridiculously confusing also. Give me a photo of the completed project and I can handle it. Without a good photo, I am in trouble . The crate looks really nice!
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post #5 of 19 (permalink) Old 06-14-2015, 09:12 AM Thread Starter
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I don't know if this is clear, but the two sections go together like this, as opposed to one section sliding into the other (which is how I originally assembled it in the photo above)

Sorry, I don't know how to rotate the photo, but I think if you click on it it will be the correct orientation.
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post #6 of 19 (permalink) Old 06-14-2015, 09:41 AM Thread Starter
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I am extremely impressed with the quality of this pen, from the careful packaging of each piece to the materials used to the design. The only thing I would change is to make the instructions clearer. So here are a few pointers for anyone else who is assembling this for the first time.

1. Short screws go horizontally (into the ends, and also to attach the two segments together). Long screws go vertically (down from the top and up from the bottom).

2. The end that flips up does not attach to the side panel with the door.

3. The two sections attach side to side, not one inside the other.

4. The side of a panel with the bigger screw holes is the side you put the screw into. The screw head will completely sink into the hole. One of the panels will have the bigger holes on the inside of the crate, one panel will have the bigger holes on the outside.

5. Seriously, the instructions state this, but don't tighten the screws until the crate is completely assembled. Just get them in to the point that they've caught and just before you feel the tightening resistance. Then if another section needs a little play to get it to line up, you're good. Make sure you tighten it all when you're done.

Hope this helps someone. Please feel free to add anything!

EDIT: I meant to make this number one, and it's pretty much common sense, but definitely assemble this well ahead of bringing your new puppy home. I had everything sitting in my foyer till I got around to assembling it and I kept thinking, "I'm so glad I didn't wait till the last minute!"

Last edited by Napria; 06-14-2015 at 09:46 AM.
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post #7 of 19 (permalink) Old 06-14-2015, 11:20 AM
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I love this ex-pen. We have two of them. I would never be able to assemble myself. It's a good size and sturdy. We moved them upstairs because our two thankfully are past the accident stage. If I need to be away for eight hours they are perfectly happy resting in their bed in the ex-pen. Scout will still go in the ex-pen and sleep if he sees the door open.

Heather, Scout, Truffles & Sparky
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post #8 of 19 (permalink) Old 06-15-2015, 12:49 PM
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Hi Anne, it looks upside down. I've attached a screenshot here: and you can see what are pads for the bottom that are currently on top.

Last edited by Deacon Blues; 06-15-2015 at 12:58 PM.
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post #9 of 19 (permalink) Old 06-15-2015, 01:02 PM Thread Starter
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Quote:
Originally Posted by Deacon Blues View Post
Hi Anne, it looks upside down. I've attached a screenshot here: http://www.awesomescreenshot.com/ima...02446e23801b20
and you can see what are pads for the bottom that are currently on top.
So here's the weird thing... They must have redesigned it since yours, Gary, because the holes are on both sides and the rubber bumper pads are on the top and bottom. I figured it would be a good clue to look at the pads and put them on the bottom, but nope. They're on both ends. So no help there. But the holes are running across both the bottom and top too. And the only difference is the holes are smaller on one side of the rail. This is true on both top and bottom holes.

But it looks right now and the divider is fitting in correctly. That was my clue that I didn't have the pen assembled correctly in the first place. The divider wouldn't fasten correctly when the pen was assembled wrong.
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post #10 of 19 (permalink) Old 06-15-2015, 01:18 PM
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Yes there has been some design updates on the models of pens available after May 2015. Yours looks great!

I bought a pair of these no drip dog bottles and fastened them on the end of the pen; one facing in for when she's in the pen, and the other facing out, in case the door is closed and she's thirsty.
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